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Blue Stone Ecommerce is your trusted destination for premium technology and lifestyle products. We are committed to bringing innovation and quality to your doorstep. Experience seamless online shopping with secure transactions and exceptional customer service. Join us for the latest trends and unbeatable deals.
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  /  Refund and Returns Policy

At Blue Stone Ecommerce, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

 

Returns

  • Products can be returned within 3 days of receipt.
  • Items must be in original condition, unused, and in original packaging with proof of purchase.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Non-Returnable Items

  • Perishable goods, gift cards, or customized products are not eligible for returns.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

 

How to Initiate a Return

We strive to ensure a seamless shopping experience for all our customers.